Health and Wellbeing Program

Hospital Care at Home

Recovery can often be difficult, but we may be able to help make it easier by providing access to clinical services from your own home.

Our Hospital Care at Home program may assist you to recover in the safety, comfort and privacy of home. Your doctor or specialist will assess your needs and determine if Hospital Care at Home is appropriate for you. A referral will then be made on your behalf to Remedy Healthcare. Your Hospital Care at Home must be a direct substitution for hospital care. This is usually arranged by a member of your treating team before you leave hospital. However, in some cases you can be admitted from an Emergency Department or via your General Practitioner.

Services that may be included in Hospital Care at Home, depending on your care needs:

Clinical care services

  • Nursing support (short term wound care and IV antibiotics) to help with your individual needs
  • Physiotherapy, to improve your strength, balance, mobility and safety at home

Other services

  • Personal care, to help with showering and dressing
  • Domestic assistance including meals and cleaning to assist in the early days after leaving hospital

Services not included in Hospital Care at Home

  • Chronic wound care e.g. wound care that will be ongoing over months
  • The administration of oral or subcutaneous (an injection under the skin) medication
  • Personal care or daily living assistance only – a clinical care service needs to be associated with your referral to Hospital Care at Home

Checking your eligibility

Taking the first step

First stop for more information about the program eligibility criteria is right here, on the website. You can use this info as a first check to see if the program is suitable for your needs.

Checking your policy eligibility

Our friendly team are on hand to discuss your eligibility for your chosen program. Simply call 1300 937 838 or email

Checking your clinical eligibility

Once we’ve confirmed your policy eligibility, we can organise for our program partners to contact you and confirm clinical eligibility and next steps.

Currently receiving treatment in hospital?

If you’re planning on continuing your care using the program, it’s important to get a referral from your doctor before you leave hospital – once discharged, you’re no longer eligible.

We want you to focus on the most important thing – your health. If you have any other questions about the programs, reach out to our Health and Wellbeing team and we’ll be happy to help.

Policy eligibility

Hospital Care at Home is available to all financial Westfund members, who have held Gold or Silver tier hospital cover for at least two months. (This excludes our Bronze and Basic Hospital covers). Members cannot concurrently be enrolled in more than one Hospital-Substitute Treatment program.

Members must also meet the following criteria:

  • Be otherwise required to stay in hospital for their treatment
  • Be clinically stable and have approval from the hospital care team
  • Have appropriate supports in the home e.g. carer or other support
  • Live in a suitable environment with access to a telephone
  • Be suitable for Hospital Care at Home services (able to follow instructions, safe at home)
  • Agree to be in a Hospital Care at Home program

How to access the program

To start things off, we’ll need a referral from your treating doctor or specialist. From here, Remedy Healthcare will be in touch to determine your eligibility according to your individual clinical needs and your level of cover. If you are eligible for the program, you will receive your home services at no cost to you.

Ask your hospital or doctor to contact Remedy Healthcare on 1300 734 224 or email them on

More information

Further information about the Hospital Care at Home program is available here.

Westfund members are able to enquire about eligibility and obtain further information by contacting Remedy Healthcare on 1300 734 224. You can also complete the enquiry form below.

If you, or someone you care for is in crisis or emotional distress, please call Lifeline on 13 11 14 (24 hours / 7 days) or chat to a crisis supporter online at (7pm – midnight / 7 nights). If life is in danger, call 000.