Health and Wellbeing Program


Anxiety and depression can be debilitating.

MindStep is a six-week phone-based program, designed to support you with practical and convenient delivery of services.

You are supported by a personal mental health coach, trained to empower you with practical strategies and tools to better manage your mental health.

As a tailored program, MindStep is personalised to your needs and provides support while you are receiving care from your General Practitioner, psychologist or psychiatrist – all at a time that suits you and in the privacy of your home or familiar surroundings.

The MindStep program is fully-funded for eligible Westfund members.*

We’re pleased to share the story of MindStep client Ralph. Ralph’s world was turned upside down by a family tragedy. Whilst struggling to manage depression Ralph was introduced to the MindStep service and with the support of his personal mental health coach, he was able to make some significant changes to his mental well-being and get back to doing the things he loved.

Checking your eligibility

Taking the first step

First stop for more information about the program eligibility criteria is right here, on the website. You can use this info as a first check to see if the program is suitable for your needs.

Checking your policy eligibility

Our friendly team are on hand to discuss your eligibility for your chosen program. Simply call 1300 937 838 or email

Checking your clinical eligibility

Once we’ve confirmed your policy eligibility, we can organise for our program partners to contact you and confirm clinical eligibility and next steps.

We want you to focus on the most important thing – your health. If you have any other questions about the programs, reach out to our Health and Wellbeing team and we’ll be happy to help.

Policy eligibility

All financial members aged 18 years and over and covered by Gold tier hospital cover are fully covered for the MindStep program. Eligible members will have served their two month waiting period for Hospital Psychiatric Services on Gold tier cover. Members are eligible for this program once in their lifetime.

More information

Further information about the MindStep program is available here.

Westfund members are able to enquire about eligibility and obtain further information by contacting MindStep on 1800 322 278 or on You can also complete the enquiry form below.

If you, or someone you care for is in crisis or emotional distress, please call Lifeline on 13 11 14 (24 hours / 7 days) or chat to a crisis supporter online at (7pm – midnight / 7 nights). If life is in danger, call 000.